Frequently Asked Questions / Frequently Asked Questions

Benvenuto nella pagina delle domande frequenti Slope Soul. Qui trovi tutte le risposte su acquisti, pagamenti, spedizioni, resi e taglie per aiutarti a completare i tuoi ordini in modo semplice e veloce.

How can I buy a Slope Soul suit? / How can I buy a Slope Soul suit?
You can purchase on our official website slopesoul.it or through our Amazon store.
You can purchase directly on our official website or through our Amazon store.
What payment methods do you accept? / What payment methods do you accept?
Carte di credito/debito (Visa, Mastercard, American Express), Apple pay,Google pay.
Credit/debit cards (Visa, Mastercard, Amex), Apple pay,Google pay.
Is the payment secure? / Is the payment secure?
Yes, we use SSL protocols to ensure maximum security.
Yes, we use SSL protocols to ensure maximum security.
Where do you ship? / Where do you ship?
We ship throughout Italy and major European countries.
We ship throughout Italy and most major European countries.
How much does shipping cost? / How much does shipping cost?
Shipping is always free, wherever you are.
Shipping is always free, wherever you are.
How soon will I receive my order? / When will I receive my order?
2-5 working days, depending on the destination.
2-5 business days depending on your location.
Can I return a product? / Can I return a product?
Hai 30 giorni per restituire un prodotto non utilizzato, integro, con tutte le etichette originali e nella sua polybag/confezione originale.
You have 30 days to return an unused product, in perfect condition, with all original tags attached and in its original polybag/packaging.
How do I request a return? / How do I request a return?
Write to info@slopesoul.it indicating order number and reason. Or visit this page.
Email us at info@slopesoul.it with your order number and reason, or visit this page.
When will I receive my refund? / When will I receive my refund?
Within 14 working days of receiving the return.
Within 14 business days after receiving your return.
How do I choose the right size? / How do I choose the right size?
See the size guide on the product page or contact us.
Check the size guide on the product page or contact us for help.
Is the suit waterproof? / Is the ski suit waterproof?
Yes, it provides waterproofness, breathability and protection from the elements.
Yes, it ensures waterproofness, breathability and weather protection.
Do you have a newsletter? / Do you have a newsletter?
Yes! Sign up to receive promotions and news.
Yes! Subscribe to get promotions and news.
Do I need an account to buy? / Do I need an account to order?
No, you can also purchase as a guest.
No, you can checkout as a guest.
Can I change the size? / Can I exchange the size?
Yes, the first size change is free.
Yes, the first size exchange is free.
My product is defective, what should I do? / My product is defective, what should I do?
Contact us immediately with a photo. We will arrange for a replacement.
Contact us immediately with a photo. We will arrange a replacement.
Can I cancel an order? / Can I cancel an order?
You can cancel your order within 1 hour if it has not yet been shipped.
You can cancel your order within 1 hour if it hasn't shipped yet.